Turkey   

Delivery

What is the delivery time?
All products purchased from selinatasoyjsp.shop are shipped within a maximum of 5 business days. For orders shipped within Istanbul, the estimated delivery time is 2 business days, while for orders outside Istanbul, the estimated delivery time ranges from 2 to 5 business days. The courier company will deliver your order to the specified address between 09:00 and 18:00 on business days.

Which courier company will deliver my order?
Products purchased from selinatasoyjsp.shop are delivered by our contracted courier company, Yurtiçi Kargo.

Do you deliver to all parts of Turkey?
Our delivery network is limited to the areas covered by Yurtiçi Kargo. Currently, the widest delivery network within Turkey is provided by Yurtiçi Kargo.

What should I do if Yurtiçi Kargo cannot deliver my order?
The estimated delivery time for your orders is 2 business days within Istanbul and 2 to 5 business days outside of Istanbul. If you are not at the specified address on the delivery day, the courier company will leave a notification slip at your door, and your package will be taken to the nearest distribution office. If your package is not collected from the distribution office within 3 business days, it will be returned to our studio. Once the package is returned to our studio, we will contact you to make the necessary arrangements, and it will be reshipped to you. If we cannot reach you, your order will be canceled, and the payment will be refunded to you in the original method of payment.

What should I pay attention to during the delivery?
When the package is delivered, if there is any damage such as dents, deformation, moisture, or any condition that could harm the product, please inspect the package with the courier. If you detect any damage, do not accept the delivery and ask the courier to issue a report. Once the reported package reaches us, the product will be replaced. To expedite the process, please contact us at info@selinatasoyjsp.com with your order number.

Do you ship internationally?
Selinatasoyjsp.shop currently only accepts orders within Turkey. For international orders and shipments, please contact us at info@selinatasoyjsp.com.